Available Positions
BDC Representative
Serpentini of Willoughby Hills is looking for someone that is motivated, has an upbeat personality, a drive to succeed, and a strong ability to communicate with others. As a Business Development Center Representative, you will work in a team-oriented environment with other reps and the Business Development Manager. Although helpful, automotive experience isn’t required, and training will be provided.
Job Responsibilities:
- Ensure that all incoming sales inquiries are answered in a timely fashion, professionally and according to the provided call guides
- Outbound calls to follow up with customers who have visited the dealership, requested information online, or have called into the dealership
- Reply to customer email, text, and online chats
- Schedule and reschedule missed appointments
- Follow up calls to ensure the customer had a positive experience and are happy with the service that they received
- Input customer information, along with detailed notes, accurately into a CRM
