The car technician was on target and quick to get me setup. She handled everything well. I was very satisfied with the service . The waiting room was clean and comfortable. I was well satisfied with everything. .
I scheduled an appointment for an oil change and 4 new tires. After waiting 4 hours I went to ask what was going on with my car. I was told they ordered the wrong size tires for my car. I scheduled the appointment during my vacation week to avoid taking a day off, but now I’ll have to take a day off anyway! The next day I checked my oil reading and it still read 25%, which is where it was when I went in! Also, my car wasn’t washed, it was just wet! I’m extremely disappointed with this appointment! I wasn’t even offered a discount!
Went in to replace two tires and we were told we also needed a new water pump. We couldn't have it done that day as parts were needed. They got them so we could have the repair done the next day. We were told the repair would cost bout $750. My husband Called and spoke with the service manager. He was concerned that there seemed to be a history of water pump problems with the Cruze. Anyway the service manager checked and the repair was covered by warrantee. We were thrilled and pleased Chevy and Pat Obrien stands behind their product!