I made an appointment and brought my 2014 Cruze in for service because the door chime was not working. I left the car and was called 2 hrs. latter and told that a speaker needed to be ordered and it take 2 - 3 days, did I want to leave the car or pick it up. I picked it up. 1 1/2 weeks latter I called and asked what was going on, I was told the speaker was in. I made another appointment to have it installed. I was told it would take 1-1 1/2 hrs. It took 4 hrs.
When we came in looking for a vehicle we never expected to leave with a brand new car. The sales staff was very friendly and professional. It took a while to find something to fit our needs and budget but the staff made it happen.